Job

CUSTOMER SERVICE OFFICER
CUSTOMER SERVICE OFFICER
Category: Customer Service Company: OLD MUTUAL KENYA
Posted on: Mar 26, 2025 3 weeks ago
Description

JOB PURPOSE

  • To assess, price and determine terms for risks presented within set standards of service in a manner to ensure quality selection of risks and timely service.
  • Raise premium debits, credits in a timely manner within the TATs 

PRINCIPAL ACCOUNTABILITIES.

  • Determine acceptability of risks, monitor and review terms of accounts assigned 
  • Raise premium debits and credits for work allocated within TAT  
  • Capture insured, risk, and premium data correctly in the system 
  • Prepare and follow up renewal notices to ensure retention.
  • Requisition for premium refund to facilitate issue of cheque 
  • Ensure that premiums are paid in respect of accounts managed
  • Maintain effective business relationships to ensure effective delivery of service
  • Maintain service standards to ensure high quality customer service is delivered. 

KNOWLEDGE AND EXPERIENCE.

  • Qualifications:  1st Degree
  • Experience:  1 year experience is an added advantage.

SKILLS AND COMPETENCIES. 

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