Key Roles and Responsibilities

• Develop and execute a connectivity strategy that aligns with business objectives, ensuring revenue growth and market differentiation.
• Expand and enhance connectivity solutions to meet evolving client needs.
• Identify and capitalize on new market opportunities, partnerships and innovations.
• Lead and mentor agile teams to ensure effective implementation of agile methodologies, fostering a culture of continuous improvement and collaboration that drive efficiency, innovation and high performance.
• Oversee the call centre, support, network operations and planning teams to ensure seamless and uninterrupted connectivity services.
• Establish and enforce SLAs, operational agreements, and performance metrics that ensure service excellence.
• Enhance service delivery and fulfillment processes to maximize client satisfaction
• Work closely with sales and customer success teams to ensure connectivity solutions are positioned effectively and deliver strong business value.
• Owns the financial performance of the internet and data connectivity portfolio, balancing cost efficiency with revenue growth.

Knowledge, Skills, and Attributes

• Fluency in connectivity solutions and technology-related topics, with a natural interest in technology as a business enabler.
• Demonstrated financial capability and business acumen.
• Entrepreneurial mindset with a deep understanding of market dynamics and customer needs.
• Strong influencing and negotiation skills to drive internal and external alignment.
• Experience leading high-performing, cross-functional teams in a fast-paced, technology-driven business.
• Understanding of project delivery methodologies, service fulfillment, and operational execution.
• Strong communication and problem-solving skills

Academic Qualifications and Certifications

• Bachelor's degree in Telecommunications, Computer Science, Engineering, Information Technology or a related quantitative field (preferred).
• MBA or master’s degree in business, Technology Management or a related field (preferred).
• Executive leadership, ITIL, PMP, CX, Agile and Scrum certifications are beneficial.

Experience Required

• At least 10 years of leadership experience in a telecommunication or technology related field
• Strong track record of implementing and leading a successful strategy while delivering on financial goals and long-term operational improvements.
• Experience managing and leading high-performing, motivated, cross-functional teams
• Technical understanding of industry trends and the ability to engage with clients.
• Understanding of Agile methodologies and the scrum framework