Key Responsibilities:

• Design & Implement SOPs: Streamline processes for lead allocation, itinerary creation, supplier coordination, and customer follow-ups.
• Supplier Mastery: Negotiate with lodges, airlines, and event partners to ensure flawless execution of luxury packages.
• Customer Obsession: Build systems for proactive check-ins (pre-trip, during, post-trip) to elevate satisfaction and repeat bookings.
• Team Leadership: Mentor our reservations team to balance empathy with efficiency.
• Boots on the Ground: Travel quarterly to destinations like Maasai Mara, Diani Beach, and Amboseli to deeply understand our products.

Who You Are

 5+ years experience in travel, hospitality, retail, e-commerce or consumer services.

Tech-Savvy Problem-Solver: Comfortable with CRM tools and process automation.

Systems Builder: You understand how creating workflows that scale.

 Leader with Grit: Thrive in a fast-paced startup environment.

Passion for Travel: You’ve explored Kenya’s gems and get what luxury clients want.

TO APPLY:

Send in your application through the vacay holiday deals website.

Their official website is Vacay Holiday Deals.