Privacy Policy for FindNowHub

1. Information We Collect

Personal Information

We may collect the following information when you use the app or create an account:

• Name – to identify and personalize your account
• Email Address – to communicate with you, including account-related notifications
• Phone Number – for account verification and essential communication
• Year of Birth – to confirm you are 18 or older

We ask for your year of birth to confirm you are 18 or older; we don't store your full date of birth. Your phone number is optional; if you add it we use it only to verify your account and, with your permission, to let businesses you contact reach you. It is never shown publicly, and only you and FindNowHub staff can see it. You can remove it in Account Settings.

Location Information

FindNowHub uses your device’s location only while the app is in use to provide its core functionality — helping you discover nearby service providers.

• Location data is used solely to match users with service providers in their area
• We work out your country and rough area (city level) from your IP address, so search starts near you; this is kept in a cookie on your device for 7 days and never shows your precise location
• Your precise location is used only after you allow it, and only while a search or map page is open; if you also allow functional cookies, an approximate area of about 1 km is remembered on your device for 30 days
• We do not use location data for background tracking
• We do not store your precise location on our servers
• Location data is not shared with third parties

You may disable location access at any time through your device settings. However, doing so may limit the app’s ability to show nearby service providers.

Usage and Preference Information

• Service preferences and search activity to improve app functionality and user experience

Marketing Information (only with your permission)

If you allow marketing cookies, we remember which of our campaigns or which website brought you to FindNowHub (the campaign tags in the link you followed and the referring website's name, kept for 90 days). When you create an account or list a business, we store that with your sign-up so we can tell which of our promotions work. You can turn this off at any time in “Your Privacy Choices” or on our Cookie Policy page.

2. How We Use Your Information

We use the information collected to:

• Connect users with nearby service providers
• Improve and maintain app functionality
• Communicate important updates and notifications
• Ensure account security and prevent misuse

We do not use your data for profiling or targeted advertising. The only marketing use is measuring which of our own campaigns bring people to FindNowHub, and only with your permission (see “Marketing Information” above).

3. Data Protection and Security

We implement appropriate security measures to protect your data, including:

• Encryption during data transmission
• Restricted access to personal information
• Secure servers with technical and administrative safeguards
• Regular security reviews to identify and address vulnerabilities

4. Data Sharing and Disclosure

FindNowHub does not sell, rent, or trade your personal data.

We do not share your information with third parties except:

• When required by law
• When necessary to provide core app functionality

Location data is never sold or monetized.

When you press “Book with …” on Rides, we send you to that ride company’s app or website with the drop-off you chose (if any) and a random reference number, so the company can tell us that FindNowHub referred you and pay us a commission. We keep a record of the press (the company, your country, the area of the drop-off to about 5 km and, if you are signed in, your account) for up to 13 months to reconcile those payments. Your ride, payment and pick-up location are handled by the ride company under its own privacy policy.

Business videos hosted on YouTube, TikTok, Instagram or Facebook only load when you press Play. That provider then receives your IP address and may set its own cookies under its own privacy policy.

5. Data Retention

• Your data is retained while your account remains active
• If you delete your account, your data is removed from active systems
• Backup data may be retained for up to 90 days for legal or recovery purposes, after which it is permanently deleted

6. Children’s Privacy

FindNowHub is not intended for individuals under the age of 18.

• We do not knowingly collect personal data from children
• If such data is discovered, it will be promptly deleted

7. Payments and In-App Purchases

Searching, reading and writing reviews, and listing a business on the free package are free. Businesses can pay for monthly packages and extras in FindNowHub for Business; ads are paid from a package’s monthly ads budget.

• Payments are made by card, Apple Pay or Google Pay, by mobile money (such as M-Pesa or Airtel Money) or by bank transfer (such as Pesalink), depending on the country
• Card, Apple Pay, Google Pay, Airtel Money and Pesalink payments are processed by our payment provider Paystack, on Paystack's own secure pages; M-Pesa payments are processed by Safaricom. Each handles your payment details under its own privacy policy
• We never see or store your full card number, card security code or PIN
• If you choose to renew a package automatically with a saved card, we keep only Paystack's reference for that card, its brand, last 4 digits and expiry date. You can turn automatic renewal off at any time on the Plans page
• For mobile money we keep the phone number used to pay and the provider's transaction reference
• We keep invoices, amounts, currency and payment references for as long as tax and accounting law requires
• Prices are shown in your billing currency before you pay

8. What We Do Not Do With Your Data

• We do not sell or share personal data for commercial purposes
• We do not engage in background location tracking
• We do not perform data mining beyond improving app functionality
• We do not use data for advertising or unsolicited communication
• We do not use advertising networks or tracking pixels, and campaign information is never shared with third parties

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the app or other appropriate channels.

We encourage users to review this policy periodically.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

info@findnowhub.com